Refund Policy for StackNinjas Digital Products
Last updated: 1 Nov, 2023
Thank you for choosing StackNinjas, a promising digital agency committed to providing exceptional digital products. This Refund Policy outlines our guidelines for refund requests, ensuring transparency and a positive experience for our customers. By purchasing and using our digital products, you agree to comply with the terms outlined in this policy.
1. Money-Back Guarantee:
a. We offer a 30-day money-back guarantee for all StackNinjas digital products. If you are not satisfied with your purchase within this specified period, you may request a refund.
2. Refund Process:
a. To initiate a refund, please contact our customer support team at hello@stackninjas.io. Provide your order details, including the purchase date and the email address used for the transaction.
b. Refund requests must be made within the specified 30-day period. We reserve the right to deny refund requests made after this period.
c. Refunds are processed within 7 business days from the date of approval. The refund will be issued to the original payment method used during the purchase.
3. Eligibility for Refund:
a. Refund requests may be denied in the following situations:
- Failure to meet the specified 30-day refund period.
- Evidence of product misuse or abuse.
- Failure to provide sufficient information for refund verification.
- Refund requests due to compatibility issues that were not brought to our attention during the pre-purchase inquiry.
4. Support and Troubleshooting:
a. Before requesting a refund, we encourage you to reach out to our customer support team for assistance with any issues you may be experiencing. Our team is dedicated to helping you resolve any problems and make the most out of our digital products.
5. Exclusions:
a. Customizations: Refunds do not cover customizations or modifications made to our product. The product is sold as-is, and any additional features or changes are the responsibility of the user.
b. Third-Party Conflicts: We are not responsible for conflicts arising from the use of our product with other third-party plugins or themes. Compatibility issues should be addressed with the respective developers.
6. Changes to Refund Policy:
a. We reserve the right to modify or update our refund policy at any time. Any changes will be effective immediately upon posting on our website.
By purchasing and using StackNinjas digital products, you acknowledge and agree to abide by this refund policy. If you have any questions or concerns, please contact our customer support team at hello@stackninjas.io.
StackNinjas
South Khulshi, Chittagong 4000, Bangladesh
hello@stackninjas.io
https://stackninjas